Privacy policy

At ol.facto, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit ol.facto, we may collect the following types of information:

  • Order Information: When you make a purchase, we collect information such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Device Information: We automatically collect information about your device when you visit our website, such as your web browser, IP address, time zone, and some of the cookies installed on your device.
  • Usage Data: We may collect information about how you interact with the website, including the pages you view, products you browse, and links you click.

2. How We Use Your Personal Information

We use the personal information we collect to:

  • Process Orders: Fulfill orders, manage payments, and arrange shipping.
  • Communicate with You: Send order confirmations, respond to inquiries, and provide customer service.
  • Marketing: Send updates, offers, and promotions, if you have opted in to receive such communications.
  • Improve our Website: Analyze trends, manage the website, and monitor site usage to improve our services and offerings.

3. Sharing Your Personal Information

We respect your privacy and will not sell, trade, or rent your personal information to third parties. We only share your personal information with trusted third parties to help us operate the website and fulfill orders, such as:

  • Shopify: Our store platform provider.
  • Payment Processors: To process your transactions securely.
  • Shipping Carriers: To deliver your orders.

These third parties are required to handle your data in accordance with our privacy policy and applicable laws.

4. Your Rights

If you are a resident of Canada, you have the right to:

  • Access the personal information we hold about you.
  • Request that your personal data be corrected, updated, or deleted.
  • Withdraw your consent for us to use your data for marketing purposes at any time.

To exercise any of these rights, please contact us using the contact details provided below.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Security

We take the security of your personal information seriously and follow industry best practices to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The latest version will always be posted on our website.

8. Contact Us

For more information about our privacy practices, or if you have any questions or concerns, please contact us at:

Email: ol.facto.canada@gmail.com
Phone: +1 587 581 8389
Address: 323 10th Ave SW, Calgary, AB, T2R 0A4, Canada